March 10, 2021 at 12:16 am #207
Can someone in the know please tell me why this order failed as it was paid for and I can produce the paypal receipt to prove itMarch 13, 2021 at 3:56 am #212AFParticipant
I have the same Problem. Paid with Paypal but status is “Failed”March 14, 2021 at 6:02 pm #221
Mine does not say failed — its been over three months and still says “order confirmed” With no further updates or emails. Payed with Paypal.
Is biqu still operating? Has anyone gotten an order since January? Has anyone had contact with an actual rep? The “chat” feature on their website never works or emails me when a rep is available either.
I’ve bought from them before and always surprised how quickly I got my order…I love their products but if I don’t hear from them soon I’m going to have to see if I can reverse charges and never buy a biqu product again.March 14, 2021 at 6:05 pm #222March 14, 2021 at 6:07 pm #223
I got an email saying the order will be shipped after the 25th like the website says but the order details still say failed.March 14, 2021 at 6:16 pm #224
if I don’t see a change in the order status to at least confirmed within the next 7 days I will be filing a paypal dispute and getting the money refunded and it’s the last purchase I will make from biquMarch 15, 2021 at 5:55 pm #226AFParticipant
I was about to revoke my payment from PayPal and checked the status of my order one last time and now it says it’s shipped suddenly.
I didn’t get an email to notify me, but now i’m more hopeful. Still probably the last time i bought something directly from this store.March 16, 2021 at 8:03 am #227
Yes mine has suddenly changed to shipped as well which I find rather strange considering the product page says it won’t be shipping until the 25th….. we shall seeMarch 17, 2021 at 12:41 am #228
Same here…March 17, 2021 at 7:14 am #229
how much time did it take to go from failed to shipped?March 17, 2021 at 7:24 am #230
I placed the order on the 9th, posted here on the 10th, noticed on the 16th the order status had changed to shipped on the 16th when someone else mentioned it and just checked again now and there is actually tracking info on the order details page now so it looks like it was actually shipped.
All this without one word of response from Biqu in this post.
This will be the last time I order direct from Biqu, from now on I’ll just purchase through resellers that actually understand proper customer service.March 17, 2021 at 7:25 am #231
I have to wonder how long it would have taken had I not started chasing them here and on social media.March 17, 2021 at 8:09 am #232
I had to write them 4 mails and contact them on facebook too to get an answer, had to wait 3 days to get a proper answer.March 17, 2021 at 8:09 am #233
And mine still says that its failedMarch 18, 2021 at 9:33 am #235
Mine turned into shipped too now, but its coming from china, i thought it might come from Checz repubblic as im in italy.
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